Auto Queue Software1/1/2023 ![]() ![]() By default, the related accounts process evaluates all queues, regardless of whether or not they are included in the queue work order, but does not return accounts according to queue precedence unless the queue has been included. Related Accounts Processing evaluates all internal and dialer queues to identify accounts related to the same person existing across multiple collection queues. This functionality is an efficient way to not only prioritize the order in which queues are worked, but also ensure that experienced collectors are provided with the opportunity to work a person’s entire relationship, not simply one account. For example, after the account in the highest queue has been presented and worked, the next related account is presented with Get Next. Including a queue in the queue work order also enables related accounts processing to evaluate and determine the order in which related accounts are presented with Get Next. ![]() When the Include column is checked, a queue is included in the queue work order and accounts within the highest ranked queue are returned first by the Get Next function in the workspace. Queues at the bottom of this page are considered higher priority over the queues listed at the top. Queue precedence is defined by the order in which the queues appear on this page. It is not visible in System Management when Advanced Queuing is active.įrom the Collection Queue Work Order page administrators can determine queue precedence and identify the order in which related accounts in different queues are presented to users with the workspace Get Next functionality. This feature is only available with Basic Queuing. ![]()
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